Return & Refund Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied, please review our Return & Refund Policy below.
Return Eligibility
To be eligible for a return, items must:
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Be returned within 14 days of delivery.
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Be unused, unopened, and in their original packaging.
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Include all original accessories, tags, and documentation.
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Not be damaged due to misuse or improper handling by the customer.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
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Opened or used cosmetics and beauty products.
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Personal care items that have been opened or used.
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Gift cards and promotional items.
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Products marked as final sale.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. We may request photos of the item to help process your claim.
Refund Process
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Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to the original payment method within 5–10 business days.
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Shipping charges are generally non-refundable unless the return is due to our error.
Exchange Policy
We only replace items if they are defective, damaged, or incorrectly shipped. Please contact our customer support team for exchange requests.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service for returned items.
Order Cancellation
Orders may be canceled before they are processed and shipped. Once an order has been shipped, it cannot be canceled and must follow the return process.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us through our Contact Us page or customer support email.
Your satisfaction is important to us, and we are committed to providing a positive shopping experience. 💄✨🌿